Cancellation Policy
At BODYSMART POLYCLINIC LLC, we understand that circumstances may arise that require the cancellation of scheduled services. To maintain efficiency and fairness for both our clients and our team, we have established the following Cancellation Policy:
Cancellation Timeframe
Clients are required to provide a minimum notice of 24 hours for the cancellation of any scheduled services or appointments.
Cancellation Process
Cancellation requests must be communicated to our scheduling department at least 24 hours prior to the scheduled service. Clients may contact our scheduling department via [Cancellation Contact Information].
Late Cancellations
Cancellation requests made within 24 hours of the scheduled service are considered late cancellations. Late cancellations may be subject to a cancellation fee or forfeiture of any prepaid fees.
Exceptions to Cancellation Policy
BODYSMART POLYCLINIC LLC reserves the right to consider exceptional circumstances on a case-by-case basis. Any exceptions to this Cancellation Policy must be approved by BODYSMART POLYCLINIC LLC management.
Rescheduling
Clients who wish to reschedule a canceled service may do so within the limits of our scheduling availability. Rescheduling requests must adhere to the same 24-hour notice period.
No-Show Policy
Failure to attend a scheduled appointment without providing prior notice will be considered a “no show.” No-show appointments may be subject to a no-show fee or forfeiture of any prepaid fees.
Refund for Canceled Services
Cancellation of services within the 24-hour notice period may result in a refund or credit at the discretion of BODYSMART POLYCLINIC LLC. Refunds or credits will be processed based on the original mode of payment used during the purchase.
Notification of Policy Changes
Clients will be notified of any changes to the Cancellation Policy through our official communication channels.
Contact Information
For any inquiries or to initiate a cancellation request, clients may contact our scheduling department. This Cancellation Policy is designed to ensure a fair and efficient process for both our clients and our team at BODYSMART POLYCLINIC LLC. We appreciate your understanding and cooperation in adhering to these guidelines, as they are essential for the smooth operation of our services.